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You will receive your order within 1 to 7 business days. All purchases will be shipped via UPS or US Postal Service.
* Expedited shipping is available for U.S. orders only.
* For expedited shipping rates and to place expedited orders please call 201-636-4090.
 
ORDER ACKNOWLEDGEMENT AND SHIPPING CONFIRMATION
When you place an order, you will automatically receive an order confirmation. This acknowledges the order, but does not assign an actual order number, which is created when your order is actually downloaded into our system. But you can always inquire about your order by just giving us your name, address and zip code. You will get billed almost immediately after you place your orders. When it is ready to ship, we will send you an invoice that shows what you ordered, what, if anything is on backorder and what you have been billed. The invoice is your notification that your order is shipping. You may receive the invoice in the mail before the package is actually delivered. Your order number will be on the invoice in the top right-hand box marked "invoice number". Once you receive the invoice, you can refer to this number if you have any questions.
 
DELIVERY TIMES
We normally ship orders within 48 hours. However, if an item is out of stock, delivery time will vary depending on the article. For estimated delivery times please contact us via email at SALES@RAINBOWFINEART.COM or call 1 201-636-4090 Monday - Friday 9 AM - 5 PM Eastern Time
 
SATISFACTION GUARANTEED
Our first priority is with your satisfaction. Therefore, we offer you only the finest products available. If you are not satisfied with your purchase, you may either return or exchange the item by following the guidelines below.
 
RETURNS AND EXCHANGES
If you are not satisfied with your order, simply return it to us within 1-2 days with your receipt and we will credit you for the entire amount minus the shipping charges.
If your item is damaged when you receive it, please contact our customer service department at: SALES@RAINBOWFINEART.COM.
Items that have been washed, actually worn or damaged in any way after they have been received, cannot be returned or exchanged unless there is a manufacturing defect.
No refunds are offered for custom items, unless there is a manufacturing error.
* We do not accept exchanges or returns on sale/clearance items.
If you have a question regarding your custom order, please contact customer service at the above number.
For return authorization, please call 1 201-636-4090 or email SALES@RAINBOWFINEART.COM.
We cannot be responsible for lost or damaged packages that are sent to us for return or exchange so please retain the tracking reference number when you ship your package. Please package your product carefully when shipping it back to us. Caps sent back to us in an envelope will not be accepted.
 
Questions or Comments
Email SALES@RAINBOWFINEART.COM or Call 1 201-636-4090 - Monday - Friday 9 AM - 5 PM Eastern Time
 
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